Customer Support Ticket System & Helpdesk: stats, alternatives & is it maintained?

Maintenance check

Is Customer Support Ticket System & Helpdesk still maintained?

Yes - by every measure the directory publishes, it is actively maintained.

Updated recently. The last release was 4 months ago.
Slightly behind on testing. Tested up to 7.0.8, while current plugins are tested on 7.1.
Well rated. 4.3 out of 5 from 27 ratings.

Compare

Customer Support Ticket System & Helpdesk alternatives

The most-installed plugins doing the same job, from Helpdesk & Ticketing. Customer Support Ticket System & Helpdesk itself ranks #8 of 15. How plugins are grouped.

#1

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

support-genix-lite 3K installs · 4.5 stars #5

Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin

majestic-support 3K installs · 5.0 stars

See all 15 Helpdesk & Ticketing plugins, ranked

Standing

More installed than 79.1% of the directory

Ahead of 37,759 of the 47,729 plugins that report an install count at all. An install figure on its own says nothing; this is what it is worth.

79.1% Percentile by installs Among plugins that report an install count

37,759 Plugins it is ahead of Fewer active installs than this one

9,969 Plugins ahead of it More active installs, or the same published band

How to read that

The directory rounds install counts hard and publishes them as bands, so two plugins showing the same number are not necessarily level. The percentile is computed over the plugins that report a count at all, which excludes the quarter of the directory sitting on the reporting floor.

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