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Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Communication Helpdesk & Ticketing

Support Genix is a WordPress plugin for Helpdesk & Ticketing. It ranks #5 of 15 in that group by active installs and was last updated 3 days ago.

View on wordpress.org All plugins

Slug support-genix-lite

3K Active installs As the directory reports it, rounded to a band
4.5 Rating out of 5 From 10 ratings
105 Releases Since 29 June 2022
Nov 2026 Last release 3 days ago

Maintenance check

Is Support Genix still maintained?

Yes - by every measure the directory publishes, it is actively maintained.

  • Updated recently. The last release was 3 days ago.
  • Tested with current WordPress. Tested up to 7.1.4; most actively maintained plugins are tested on 7.1.
  • Well rated. 4.5 out of 5 from 10 ratings.

Compare

Support Genix alternatives

The most-installed plugins doing the same job, from Helpdesk & Ticketing. Support Genix itself ranks #5 of 15. How plugins are grouped.

#1

SupportCandy – Helpdesk, Support Ticket System & AI Chatbot

supportcandy 10K installs · 4.9 stars #1

Fluent Support – Helpdesk & Customer Support Ticket System

fluent-support 10K installs · 4.6 stars #3

JS Help Desk – AI-Powered Support & Ticketing System

js-support-ticket 7K installs · 3.7 stars #4

Awesome Support – WordPress HelpDesk & Support Plugin

awesome-support 6K installs · 3.5 stars #5

Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin

majestic-support 3K installs · 5.0 stars #7

Zendesk Support for WordPress

zendesk 1K installs · 2.0 stars

See all 15 Helpdesk & Ticketing plugins, ranked

Standing

More installed than 91.3% of the directory

Ahead of 43,565 of the 47,729 plugins that report an install count at all. An install figure on its own says nothing; this is what it is worth.

91.3% Percentile by installs Among plugins that report an install count
43,565 Plugins it is ahead of Fewer active installs than this one
4,163 Plugins ahead of it More active installs, or the same published band
How to read that

The directory rounds install counts hard and publishes them as bands, so two plugins showing the same number are not necessarily level. The percentile is computed over the plugins that report a count at all, which excludes the quarter of the directory sitting on the reporting floor.

Details

The record

Everything the directory publishes about this plugin, as it was last read.

Current version
1.4.57
Requires WordPress
6.0
Tested up to
7.1.4
Requires PHP
7.4
Added to the directory
29 June 2022
Last updated
2 November 2026
Contributors
3
Author
DevItems
Support threads resolved
1 of 1

Its own tags

  • AI Chatbot
  • customer support
  • helpdesk
  • knowledge base
  • Support Ticket

Free text typed by the plugin author. The statistics page explains why they are not a taxonomy.

Same author

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Still choosing? Compare every Helpdesk & Ticketing plugin

All 15 Helpdesk & Ticketing plugins, side by side and ranked by installs and rating.

Compare them all See the rankings