Awesome Support – WordPress HelpDesk & Support Plugin

Awesome Support is a WordPress plugin for Helpdesk & Ticketing. It ranks #4 of 15 in that group by active installs and was last updated 3 weeks ago.

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Slug awesome-support

6K Active installs As the directory reports it, rounded to a band

3.5 Rating out of 5 From 194 ratings

97 Releases Since 19 December 2014

Oct 2026 Last release 3 weeks ago

Maintenance check

Is Awesome Support still maintained?

Yes - by every measure the directory publishes, it is actively maintained.

Updated recently. The last release was 3 weeks ago.
Tested with current WordPress. Tested up to 7.1.4; most actively maintained plugins are tested on 7.1.
Mixed ratings. 3.5 out of 5 from 194 ratings.

Compare

Awesome Support alternatives

The most-installed plugins doing the same job, from Helpdesk & Ticketing. Awesome Support itself ranks #4 of 15. How plugins are grouped.

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

support-genix-lite 3K installs · 4.5 stars #5

Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin

majestic-support 3K installs · 5.0 stars #7

Zendesk Support for WordPress

zendesk 1K installs · 2.0 stars

See all 15 Helpdesk & Ticketing plugins, ranked

Standing

More installed than 93.9% of the directory

Ahead of 44,823 of the 47,734 plugins that report an install count at all. An install figure on its own says nothing; this is what it is worth.

93.9% Percentile by installs Among plugins that report an install count

44,823 Plugins it is ahead of Fewer active installs than this one

2,910 Plugins ahead of it More active installs, or the same published band

How to read that

The directory rounds install counts hard and publishes them as bands, so two plugins showing the same number are not necessarily level. The percentile is computed over the plugins that report a count at all, which excludes the quarter of the directory sitting on the reporting floor.

Details

The record

Everything the directory publishes about this plugin, as it was last read.

Current version: 6.4.2
Requires WordPress: 5.6
Tested up to: 7.1.4
Requires PHP: 7.4
Added to the directory: 19 December 2014
Last updated: 16 October 2026
Contributors: 6
Author: awesomesupport
Support threads resolved: 1 of 1

Its own tags

helpdesk
support
Support Ticket
ticket system
tickets

Free text typed by the plugin author. The statistics page explains why they are not a taxonomy.

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