JS Help Desk – AI-Powered Support & Ticketing System

JS Help Desk is a WordPress plugin for Helpdesk & Ticketing. It ranks #3 of 15 in that group by active installs and was last updated 1 day ago.

View on wordpress.org All plugins

Slug js-support-ticket

7K Active installs As the directory reports it, rounded to a band

3.7 Rating out of 5 From 74 ratings

45 Releases Since 10 October 2014

Nov 2026 Last release 1 day ago

Maintenance check

Is JS Help Desk still maintained?

Yes - by every measure the directory publishes, it is actively maintained.

Updated recently. The last release was 1 day ago.
Tested with current WordPress. Tested up to 7.1.4; most actively maintained plugins are tested on 7.1.
Mixed ratings. 3.7 out of 5 from 74 ratings.

Compare

JS Help Desk alternatives

The most-installed plugins doing the same job, from Helpdesk & Ticketing. JS Help Desk itself ranks #3 of 15. How plugins are grouped.

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

support-genix-lite 3K installs · 4.5 stars #5

Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin

majestic-support 3K installs · 5.0 stars #7

Zendesk Support for WordPress

zendesk 1K installs · 2.0 stars

See all 15 Helpdesk & Ticketing plugins, ranked

Standing

More installed than 94.4% of the directory

Ahead of 45,074 of the 47,734 plugins that report an install count at all. An install figure on its own says nothing; this is what it is worth.

94.4% Percentile by installs Among plugins that report an install count

45,074 Plugins it is ahead of Fewer active installs than this one

2,659 Plugins ahead of it More active installs, or the same published band

How to read that

The directory rounds install counts hard and publishes them as bands, so two plugins showing the same number are not necessarily level. The percentile is computed over the plugins that report a count at all, which excludes the quarter of the directory sitting on the reporting floor.

Details

The record

Everything the directory publishes about this plugin, as it was last read.

Current version: 5.0.4
Requires WordPress: 5.5
Tested up to: 7.1.4
Requires PHP: 7.4
Added to the directory: 10 October 2014
Last updated: 4 November 2026
Contributors: 1
Author: JoomSky

Its own tags

customer support
helpdesk
knowledge base
Support Ticket
ticketing system

Free text typed by the plugin author. The statistics page explains why they are not a taxonomy.

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