Help Scout: stats, alternatives & is it maintained?

Maintenance check

Is Help Scout still maintained?

Yes - by every measure the directory publishes, it is actively maintained.

Updated recently. The last release was 3 months ago.
Tested with current WordPress. Tested up to 7.1.4; most actively maintained plugins are tested on 7.1.

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Help Scout alternatives

The most-installed plugins doing the same job, from Live Chat & Customer Support. Help Scout itself ranks #53 of 85. How plugins are grouped.

#1

Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons

chatway-live-chat 30K installs · 5.0 stars #6

Smartsupp – live chat, AI shopping assistant and chatbots

smartsupp-live-chat 20K installs · 4.7 stars

See all 85 Live Chat & Customer Support plugins, ranked

Standing

More installed than 76.7% of the directory

Ahead of 36,606 of the 47,729 plugins that report an install count at all. An install figure on its own says nothing; this is what it is worth.

76.7% Percentile by installs Among plugins that report an install count

36,606 Plugins it is ahead of Fewer active installs than this one

11,122 Plugins ahead of it More active installs, or the same published band

How to read that

The directory rounds install counts hard and publishes them as bands, so two plugins showing the same number are not necessarily level. The percentile is computed over the plugins that report a count at all, which excludes the quarter of the directory sitting on the reporting floor.

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